8 AM-5 PM (CST), Monday - Thursday
8 AM-6 PM (CST), Friday
8 AM-5 PM (CST), Monday - Thursday
8 AM-6 PM (CST), Friday
Report Lost or Stolen Cards
Misplace your card or suspect it's stolen? Don't worry; we've got your back! Financial security is our priority, and we're here to help you take swift action and safeguard your accounts. Please report your lost or stolen cards immediately using the numbers below.
Report Stolen TENCU Debit Card (Visa® ) 24/7
Domestic: 1-833-933-1681
International Calls: 1-812-647-9764
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- Please note that this line will cancel your debit card in case of fraudulent activity. For actual dispute/ fraud claims, reach out during regular business hours.
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- To file a claim for your missing VISA Debit Card, please visit TENCU during business hours or call 1-844-468-3628. Option 1 Lost Card
Want to visit us in person? No Problem. Click below for directions to all of our branches.
Locations & Hours
Can't find a convenient location? No Problem. Click the link below to get access to all of the branches and ATMs nationwide.
CO-OP Shared Branches/ ATMs
FRAUD CENTER
In our efforts to continue to keep your accounts secure, we are providing our members with an alert system to catch potential fraud. This system will monitor your debit and credit cards for potential fraud. As a reminder, TENCU will never ask members to provide their card numbers in a link or provide their PIN or password. If you have any questions about fraud notifications, please call one of the numbers below.
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Here's How It Works:
When potential fraud is detected, you will receive an automatic email notification from TENCU, with the option to flag the transaction as fraud by responding Y or N.
One minute after the notification, you will receive a text alert with the Y or N option to flag the transaction as fraudulent.
If you receive no response five minutes after the text alert, you will receive automatic phone calls to confirm or deny if the transaction is fraudulent.
Remember – our messages sent to you will NEVER ask for your PIN or account number.
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Important Numbers
We recommend storing the following numbers in your phone for easy access.
Visa Transaction Assistance Line: (844)-468-3628 and press option 9. This is the number to call if your card is declined while you are attempting to make a purchase.
Lost/Stolen Card Line: (833)-933-1681 and press option 1. Call this number when your debit or credit card has been lost or stolen. Your card will be deactivated, and a new card will be sent to you.
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EMV Chip and Contactless Technology
TENCU's Visa credit cards come with built-in EMV chip technology. EMV provides enhanced security when using your card both domestically and internationally. During a point-of-sale transaction using an EMV-enabled terminal, the chip and terminal communicate to approve the transaction. No personal data is stored by the merchant, which means there is no data for criminals to steal.
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